Meet the Sureclose team
Meet our growing team of talented individuals with a wealth of experience and diverse skills that combine to provide an excellent service to all of our clients.
Sue has a diverse working history which has led her to get a wide variety of skills.
Sue’s career started at a Lloyds syndicate. Sue began working in the post and filing room and began to work her way within the company. Promoted to Manager of the renewals and adjustments department, Sue then managed two teams of 5 people. During this time she maintained a high level of professionalism, ensuring all client targets and expectations were maintained.
Sue then had a break from work for 4 years whilst she raised her daughter. After this short break she began work in a hairdressers. Sue learnt a wealth of knowledge about Customer Service.
In 2001 Sue started working as an administration assistant for a Mortgage Broker. Working her way up to manager of a growing department.
In 2010 is where Sue began working with James Attfield as account Manager. Sue has worked a variety of roles within Sureclose and is the most experienced member of the team. With her fantastic Customer Service skills, there is no query Sue will not help with!
James Attfield DipFD, CertFDI
James started out in the commercial door and window trade as an apprentice in 1993. He spent many years working with some of the best engineers in London. Some of whom have gone on to build very successful businesses.
James left the trade for a while and ventured into other professions such as estate planning and mortgages. He built his own successful sub prime mortgage business, but because of to the collapse of the banks in 2007/8 gave James little choice so he chose to drive taxis.
Driving taxis gave James a lot of thinking time and so decided to go back into the door and window business. His old boss had sold his company and retired to Devon. As a result of this James convinced him to start up again with himself and they did so with phenomenal success.
After a few years together they decided to go their separate ways. James continued to build his business. Unfortunately the business was grown too big too quickly and was not as successful as I’d hoped.
After some time off James decided to join Sue (MD of Sureclose Group) to help build Sureclose Group. Due to growing demand and a lack of qualified professionals James became a certified fire door inspector.
James now heads up the business development side of the business.
James started his career working for Hastings Direct Insurance as a Customer Representative. Selected for a Trainee Team Leader program James enhanced his skills for 6 months. James was then promoted to Customer Service Team Leader. Within 4 years at the business James managed Renewals, Sales and Customer Services.
In 2017 James worked for Servest Facilities Management where he was Team Leader for the Travelodge Maintenance Helpdesk. Managing a team of 20, James ensured each member of the team achieved their targets and worked towards his clients KPIs.
In October 2018 James joined Sureclose alongside James and Sue. James is passionate about providing a professional and reliable service to his clients.